28 Emotions and Emotion Categories
Emotions are organized into 8 primary families based on famed psychologist, Robert Plutchik's Wheel of Emotions.
😊 Joy
Emotions reflecting happiness, pleasure, and positive engagement
Admiration – Finding something impressive or worthy of respect
Amusement – Finding something funny or being entertained
Excitement – Great enthusiasm and eagerness
Joy – Pleasure and happiness
Love – Strong positive emotion of regard and affection
Pride – Satisfaction from one's own or associated achievements
Relief – Reassurance following release from anxiety
😢 Sadness
Emotions reflecting sorrow, loss, and emotional pain
Sadness – Emotional pain and sorrow
Grief – Intense sorrow, especially from loss or death
Disappointment – Displeasure from unfulfilled hopes or expectations
Remorse – Regret or guilty feeling
Embarrassment – Self-consciousness, shame, or awkwardness
🤝 Trust
Emotions reflecting confidence, care, and positive regard for others
Caring – Displaying kindness and concern for others
Gratitude – Thankfulness and appreciation
Acceptance – Having or expressing a favorable opinion (labeled as "Approval" in model output)
🤢 Disgust
Emotions reflecting revulsion and strong disapproval
Disgust – Revulsion aroused by something unpleasant or offensive
Disapproval – Having or expressing an unfavorable opinion
😨 Fear
Emotions reflecting anxiety, worry, and apprehension
Fear – Being afraid or worried
Nervousness – Apprehension, worry, anxiety
Confusion – Lack of understanding or uncertainty
😡 Anger
Emotions reflecting displeasure and irritation
Anger – Strong feeling of displeasure or antagonism
Annoyance – Mild anger or irritation
😲 Surprise
Emotions reflecting unexpected discoveries and awareness
Surprise – Feeling astonished or startled by something unexpected
Realization – Becoming aware of something
🔮 Anticipation
Emotions reflecting forward-looking desires and expectations
Curiosity – Strong desire to know or learn something
Desire – Strong feeling of wanting something or wishing for it to happen
Optimism – Hopefulness and confidence about the future
⚪ Neutral
No clear emotional expression detected
Emotions as Part of Product Analyses
Within BGBX products like SmartRoom, emotions will be displayed as distributions per stakeholder per journey moment.
As part of topic analysis, emotions are measured against the stakeholder's behavior for a give moment in the healthcare journey.
Emotion badges appear under verbatims indicating the presence of emotions in the text. The emotion model measures emotions for all healthcare related sentences within a verbatim.
How Emotions Are Detected
The model analyzes conversational data and assigns probability scores for each emotion category. Multiple emotions can be detected at a time
Key Characteristics
Lexical Markers: Some emotions have strong word associations (e.g., "thanks" → gratitude, "lol" → amusement)
Context-Dependent: Many emotions require understanding context and tone
Multi-label: Text can express multiple emotions simultaneously
Intensity Clustering: Related emotions (e.g., annoyance and anger, joy and excitement) often co-occur